39 ok Privacy Policy — Your Data, Our Responsibility

Welcome to 39 ok. This Privacy Policy ("Policy") explains how 39 ok ("we", "our", "platform") collects, uses, stores, and protects your personal information. By using our website or app, you consent to this Privacy Policy.

We believe your privacy is a fundamental right. At 39 ok, we maintain full transparency at every step of how your data is collected. This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.

39 ok collects your information in a number of ways. A detailed breakdown is provided below:

• When you register with 39 ok, we collect the information you provide directly.
• Certain technical information is automatically collected while you use the platform.
• Copies of government-issued ID may be collected for KYC verification purposes.
• Information provided when contacting customer support is also retained.

39 ok uses collected data only for specific, legitimate purposes. We never gather data that is excessive or unnecessary.

• Account Management: To create, verify, and secure your account.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues quickly.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligation: To comply with regulatory authority directives.
• Promotional Communications: To keep you informed about new offers and bonuses, with your consent.

The 39 ok website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work as intended.

39 ok shares your information with third parties only in limited and specific circumstances, which are clearly outlined below:

• Payment Processors: Only the minimum necessary information is shared with bKash, Nagad, Rocket, and banks to complete payments.
• Legal Authorities: When we are legally required to provide information pursuant to a court order or government directive.
• Technology Partners: Trusted technology partners who operate the platform under strict confidentiality agreements.
• Fraud Prevention: Limited data is shared with anti-fraud partners to maintain online security.

39 ok retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Financial Records: Up to 7 years, in accordance with Bangladesh's financial regulations.
• Activity Log: Up to 2 years for security purposes.
• Cookies Data: Depending on cookie type, from session duration up to a maximum of 1 year.

Once the designated retention period expires, your data is securely and permanently deleted or fully anonymized.

You have clear rights over your personal data at 39 ok, and we actively uphold them.

39 ok follows the highest industry standards to protect your data. Our multi-layered security system ensures your information remains safe at all times.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Verification (2FA): Two-factor authentication to keep your account secure.
• Firewall Protection: Our advanced firewall system prevents unauthorized access.
• Regular Audits: Third-party experts regularly audit our security systems.
• Encrypted Storage: All stored sensitive data is kept encrypted at all times.
• Staff Training: All 39 ok staff receive regular training on data protection.

39 ok strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

• We never knowingly collect or store information from anyone under the age of 18.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• If parents have concerns, they can reach us directly at support@39ok.ws.

39 ok may update this Privacy Policy from time to time. We will notify members of any significant changes via email or an in-platform notification before they take effect.

• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• Previous versions will be kept in the archive.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team.